Seashore Design Studio Privacy Policy
Seashore Design Studio makes all reasonable efforts to maintain and protect the privacy of our customers.
When a purchase is made, necessary personal information is gathered and stored in appropriate applications. This information is used to complete and ship your order. Seashore Design Studio does not collect or store any payment information outside of that collected by purchasing and payment applications.
Your personal information will not be sold, shared or otherwise utilized without your permission.
This site collects non-personally identifiable information which helps us track website performance and enhance visitor’s viewing experience. This information is anonymous and can not be tracked to or identify an individual user.
Notice of change to this policy: If at any time the privacy policy of Seashore Design Studio is altered, changes will be posted on this page.
Seashore Design Studio is owned and operated by Ilana Leah LLC.
Seashore Design Studio Terms & Conditions
Please note that many of our policies and more information can be found on the FAQ page.
Shipping and Delivery
Items listed as ready to ship will typically be mailed within 1-2 business days from date of order. Items that are made to order will ship when they are completed, within the time range stated on the individual listing. If we will be out of the studio, shipping time may vary. Feel free to contact us to inquire about current production and shipping times.
Seashore Design Studio typically ships with USPS First Class mail services, which includes tracking. Other services and insurance are available upon request. We are based in the United States, but will ship international.
Returns and Replacements
Due to the highly customized nature of our items, we do not generally accept returns. We make every effort to adequately describe and photograph items in sales listings. If you have any concerns, feel free to contact us prior to your purchase.
Fine silver centerpieces and charms are 100% guaranteed and will be repaired or replaced in the unlikely event they are damaged. Chain repairs are complimentary for the first 3 months following an order; after that time period a nominal $12 repair fee will be charged, which includes return shipping to the customer. It is the responsibility of the customer to notify Seashore Design Studio of damaged items and to safely ship the piece to our studio for repair.
Ordering
Sales made in the state of New York are subject to sales tax, as are those from other locations which require it due to local law.
International orders may be subject to import fees, duties and taxes. Any fees incurred are the responsibility of the customer. If you are unsure of the guidelines for your location, we recommend you research it before placing your order so you know what to expect.
Contact
If at any time you have questions, please email the designer, Ilana, at seashoredesignstudio [at] gmail.com and she will make every effort to return your message as quickly as possible.